Wenger

WENGER WARRANTY

We are the exclusive Authorised Service Centre for Wenger watches in New Zealand and undertake all warranty and non-warranty work on site by our qualified watchmakers. Your Wenger watch is covered by a 3-Year International Warranty.

Please note that only watches purchased from an Authorized Wenger retailer are covered by the 3-Year limited warranty. The international warranty is valid only if the warranty certificate is duly completed, dated and stamped by an Authorized Wenger retailer. If you purchase your watch from an unauthorized retailer, charges may apply.

REPAIRS

Should your Wenger watch need warranty service or non-warranty service, we recommend completing the steps below.

  1. Download and fill out the Service Request Form.
  2. Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
  3. Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
  4. We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
  5. Upon completion we will contact you confirming return shipping details and with payment information (if applicable).

SHIPPING DETAILS

Pilbrows Watchmakers
Suite 5
19 Tamamutu Street
Taupo, 3330
New Zealand


MAINTENANCE & SERVICING

Two types of service are offered:

Maintenance Service

To ensure water-resistance and an accurate performance of the movement we recommend that you have your watch serviced at an authorized service centre every 18 to 24 months. This service includes:

  • Rating/regulating check
  • Replacement of the crown, gaskets and battery for quartz movements
  • Water-resistance control
  • Case and bracelet cleaning
  • Final quality control (functions and esthetics)

Complete Service

Depending on your watch model, your personal use and your local climate, we recommend a complete overhaul service every 4 - 6 years. This service includes:

  • Movement dismantling, cleaning, reassembling, oiling, regulating and check of all functions
  • Repair or replacement of worn movement parts
  • Replacement of the crown, gaskets and battery for quartz movements
  • Water-resistance control
  • Case and bracelet cleaning
  • Final quality control (functions and esthetics)

HISTORY

Theodore Wenger portrait Founded as a knife factory in 1893 in Courtételle, a small place near Delémont in the Swiss Jura region, Wenger can look back on a 120 year history. This history is shaped by a passion for quality, precision and outstanding craftsmanship as well as many iconic products, including the world-famous "Swiss Army Knife".

In 1897 Theodore Wenger, a minister who had served in the USA, was returning home to Switzerland and was hired by the group of entrepreneurs that had bought Boechat & Cie two years earlier (later renaming the company Wenger et Cie.). One of Wenger's first acts was to acquire a manufacturer of spoons and forks which he moved to a rented factory in Delémont.

Wenger Genuine Swiss Army Knife In 1900, a new 1,700 square meter facility was built. Both the utensil operations and the Courtetelle cutlery production were incorporated into the new plant now called Fabrique Suisse de Coutellerie et Services. In 1908 the Swiss Army decided to split the contract, with half of the order going to Victorinox, in the German-speaking canton of Schwyz, and the other half to Wenger in the French-speaking part of the canton of Bern. In 1929, after Theo Wenger's death, Kaspar Oertli gained majority share in the company. In 1988, Wenger started producing watches.

Wenger headquaters, Delemont After the 9/11 attacks, all air traveling and related industries were facing a severe crisis. This was also the case for the Swiss Army knife manufacturers especially Wenger S.A. Changing airport security regulations which banned the carrying of pocket knives, diminished the sales of Swiss Army knives at duty-free shops. The crisis led to the acquisition of Wenger by its competitor Victorinox in 2005. With the backing of Victorinox, Wenger was able to maintain its own production and branding of Swiss army knives and watches. Wenger knives are advertised as the "Genuine Swiss Army Knife" and Victorinox as the "Original Swiss Army Knife".

Today the Wenger watch product line includes such models as Urban, Attitude, Roadster, Seaforce, City, Avenue and Field.