We are the exclusive New Zealand Authorised Service Centre for Alpina watches and
undertake all warranty and non-warranty work on site by our qualified watchmakers.
Your Alpina watch is covered by a 2-Year International Warranty.
If your Alpina watch needs warranty service or non-warranty service, we recommend completing the steps below.
- Download and fill out the Service Request Form.
- Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
- Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
- We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
- Upon completion we will contact you confirming return shipping details and with payment information (if applicable).
19 Tamamutu Street
Like any other mechanical precision instrument, it is important to service a watch at regular intervals to make sure it performs correctly in time. As a general rule, and depending on how you use your watch and the conditions in which you use it, Alpina recommend having your watch serviced every 4-5 years.
Alpina Watches was founded by Swiss watchmaker Gottieb Hauser in 1883.
Hauser vision was that Alpina would become known worldwide for the quality, durability, precision and design of his watches. He wanted to provide sportsmen, engineers, technicians and adventurers with the ideal watch.
In 1938 Hauser turned his vision into reality with the introduction of the "Alpina 4" concept. In that year, Hauser revolutionized the sports watch by introducing the four essential principles for any watch that wanted to be considered a true "sport watch". He insisted that a sports watch had to have each of the following four characteristics:
With strict adherence to these four values, the legendary "Alpina 4" watches became the timekeeper of choice for Alpinists, air force pilots, divers, the navy and the military. In all domains where absolute reliability was critical to accomplish a mission, an "Alpina 4" became the mainstay of reliable timekeeping. The ongoing adherence to the truly innovative "Alpina 4" manufacturing requirements saw the company achieve unparalleled success until the 1970s, when the so-called "Quartz Crisis" made a heavily negative impact on Swiss mechanical watchmakers.
In the 1920s, Alpina was already being sold in over 2,000 outlets worldwide, an exceptional figure for those days. It is no exaggeration to say that Alpina was one of the first leading manufacturers of Swiss watches.
Today, the ideals and innovation upon which Alpina was founded are still alive in Geneva, Switzerland, where professional sport watches are made to the most exacting horological standards.
THE SPORT WATCH REVOLUTION
More than any other watchmaker, Gottlieb Hauser was responsible for the concept of the sports watch as it is known today.
The story of Alpina was originally brought to life when Swiss watch making visionary Gottlieb Hauser founded the "Alpina Swiss Watchmakers Corporation", and in doing so united the leading Swiss independent watchmakers, who became known as the "Alpinists".
Initially, the Corporation was developed to optimize the manufacturing of movements and timepieces by forming a federating of cooperating manufacturers and suppliers, but Alpina soon started developing and producing in-house calibres and chronometers. In 1901, the trademark "Alpina" was registered and appeared for the first time on high-end calibres and watches produced by Gottlieb Hauser.
The emergence of mass-produced, cheap and impersonal watches nearly led to Alpina's demise, as the company refused to abandon its mechanical watch standards. However, despite the difficulties, Alpina remained an independent company and made its comeback in 2002, continuing the horological legacy of Gottlieb Hauser and ensuring his star continues to shine brightly well into the future.
Since 2003, Alpina has presented four completely new, fully in-house developed and produced complications.
These models announced the re-emergence of Alpina as a name to be reckoned with in the world of Swiss watchmaking.
In 2006, Alpina made one more important move in its journey into the future when it constructed and moved to a new, purpose-built manufacturing site in Geneva, one of the spiritual homes of luxury watch making, as well as being the ancestral home of the Alpina brand.
In 2013, Alpina celebrated its 130th anniversary, persevering their philosophy of produce ideally manufactured watches for those brave enough to participate in the most demanding and extreme sporting activities.
In 2014, 76 years after having introduced the concept of the modern sports watch with the Alpina 4, Alpina came back with the concept of "4" with its Alpiner collection.
The Alpiner 4 is a professional sport watch, featuring the four sports properties:
1. Antimagnetic, 2. Antishock, 3. Water-resistant, 4. Stainless.
In 2015 Alpina invents the Horological Smartwatch, a Swiss made connected watch, with analogical time and quantified-self functionalities display, using watch hands.
In the same year Alpina also presented a new in-house calibre; The AL-760 Automatic Flyback Chronograph. This caliber reinterprets the flyback mechanism through the patented "Direct Flyback" technology, invented by Alpina. This technology significantly increases the reliability and the robustness of the flyback mechanism.
THE LEGACY OF A VISIONARY
Alpina's mission is now and has always been to manufacture extremely reliable professional sports watches, respecting and implementing the "Alpinist Principle" in manufacturing, design and technological innovation. Their work is deeply inspired by the legacy of their visionary founder, Gottlieb Hauser.
Alpina are committed to producing extremely robust sport watches that perform to the highest precision and with the greatest reliability in the most demanding situations. Alpina manufactures watches specifically engineered and built to withstand extreme natural environments, especially at high altitudes and great depths. Their functions, materials and usability are purposely designed to ensure that you accomplish your climbing, flying, diving or sailing missions.
To this day, when you buy an Alpina watch, whether it is an automatic or one of our most sophisticated calibres, such as the Tourbillon, you know that you are buying a watch assembled by hand. Each watch is put together, one at a time, carefully and in a dust-free, climate-controlled area where white-coated lab.
We at Pilbrows Watch & Clock Restorations work to these same demanding standards, giving you piece of mind that your prized timepiece is in the most capable hands.