BELL & ROSS WARRANTY
We are the exclusive New Zealand Authorised Service Centre for Bell & Ross watches and
undertake all warranty and non-warranty work on site by our qualified watchmakers.
Your Bell & Ross watch is covered by a 2-Year International Warranty.
If your Bell & Ross watch needs warranty service or non-warranty service, we recommend completing the steps below.
- Download and fill out the Service Request Form.
- Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
- Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
- We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
- Upon completion we will contact you confirming return shipping details and with payment information (if applicable).
19 Tamamutu Street
As the gaskets have a limited lifespan, we recommend that you do not wear your watch in the shower. Powerful water jets hitting the push-pieces or crowns could cause water ingress. We recommend that you have the water resistance of your watch checked every two years. If you live in an area where the climate is particularly humid, we recommend checking the water resistance more frequently.
Like any other mechanical precision instrument, it is important to service a watch at regular intervals. To keep your watch in good working order, Bell & Ross recommend that you have your watch checked and the gaskets replaced every two years, with a full service performed every four years.
Bell & Ross is a new-comer to the watchmaking industry, being founded in 1992 as a university project between two lifelong friends, Bruno Belamich (Bell) and Carlos A. Rosillo (Ross).
All Bell & Ross watches are designed to meet four basic principles: legibility, functionality, precision and reliability. Thus, every detail has its purpose, its function. This technical precision is expressed through pure lines and timeless elegance.
In their production facility at La Chaux-de-Fonds, Switzerland, the master watchmakers conceive, assemble and then fine-tune each Bell & Ross timepiece, and in order to guarantee high-quality, only the strictest quality controls are implemented.
To ensure that a watch perfectly meets the expectations of its users, Bell & Ross gathers experts with complementary know-how to achieve a single objective: to create a utilitarian watch. Professional users, designers, engineers, and master watchmakers combine their expertise and experience, all following the same motto: the essential is never compromised by the superfluous.
Early models, such as the Space 1 (the first automatic chronometer to be worn in space) and the Type Demineur (a watch worn by the French Bomb Squad) grabbed the attention of enthusiasts.
As a result of its research and building process, Bell & Ross has built a reputation on functionality, precision, water-resistance and legibility, and today it's the official supplier of the Space Lab Mission, The French Air Force, The Lafayette Escadrille and many other professionals of the extreme.
Throughout the years, Bell & Ross' portfolio has traditionally been split into three iconic collections: Vintage, Instrument and Experimental.
The Vintage collection pays tribute to key eras of the great aeronautical adventure, and particularly to the aviators who were the first professionals to consider the wristwatch as an asset on their missions. Typically, a watch from this line boasts a classic round case and comes with a range of complications, such as a dual time zone and small second hands.
The Instrument models pay homage to the circle-square-style clock from an airplane cockpit and adapt that aesthetic to fit on a wrist. Used by several elite establishments, there are four complementary instruments made in this range: the BR-X1, the BR 01, the BR 03 and the BRS.
The Experimental range is where the master watchmakers are in their element combining complications, materials and design making the BR-X1 & BR-X2 some of the most interesting timepieces in the market.
Other notable watches produced over the years have been the Hydromax 11 100 M (the world-record winner for water-resistance in 1998).
Vintage Heure Sautante, a classic timepiece with a jumping hour - a movement designed by Swiss master watchmaker Vincent Calabrese.
BR 01 Red Radar, a non-conformist piece of wrist armour that provides a radar-inspired way of reading time.
BR-X1 TOURBILLON, the high-tech tourbillon is a full skeletonised movement held within a fully clear sapphire case.
Every Bell & Ross watch is an exceptional piece built around a highly complex and precise mechanism that, day after day, takes part in the conquest of the sky, land and sea. These exceptional timepieces epitomize the history of the brand and have become reference points both for their mechanical sophistication and for the technical challenge they represent.