We are the Authorised Service Centre for Citizen (and Q&Q) watches and
undertake all warranty and non-warranty work on site by our qualified watchmakers.
Your Citizen Eco-Drive watch is covered by a 5-Year Warranty, Citizen Quartz watches have a 3-Year Warranty and your Q&Q watch has a 1-Year Replacement Warranty.
If your Citizen watch needs warranty service or non-warranty service, we recommend completing the steps below.
- Download and fill out the Service Request Form.
- Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
- Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
- We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
- Upon completion we will contact you confirming return shipping details and with payment information (if applicable).
19 Tamamutu Street
MAINTENANCE & SERVICING
Citizen advise that you have your watch inspected every 2-3 years to ensure
that the gaskets are replaced and the case components are checked for damage.
Periodic servicing is also required every 5-6 years to keep your watch running as it should.
Celebrating its 100th birthday this year, Citizen Watches is the world's largest watchmaker, responsible for one in every four watches produced worldwide. Citizen is also a leader in innovation and hold a number of world records.
If the Swiss are leaders in mechanical technology, Citizen is the innovator in quartz technology, primarily with their Eco-Drive, which offers unstoppable power from any natural and artificial light source for some of the finest designs in Japanese watchmaking.
Founded in Tokyo in 1918 as the Shokosha Watch Research Institute, the name Citizen was chosen because the watches were to be made at an affordable price for the people - for the citizens. Citizen released their first watch, a pocket watch, in 1924, one of which was purchased by Emperor Showa, Prince Regent at the time.
By 1936 Citizen had expanded its market into Southeast Asia, China and the South Pacific however with the outbreak of WW2, these exports quickly dried up. During the war, Citizen turned its attention to producing machine tools, a business they retain to this day. The export market was able to recover in the 1950s and in 1958 Citizen resumed exporting watches to China, then two years later, they started selling their machine tools there too. In 1960 the company entered the all-important American market by providing Bulova Watch with watch parts. In 1962, Citizen resumed exporting watches to Southeast Asia, and, in 1965, opened a sales office in West Germany to export watches to Europe.
Citizen also gained prominence in Japan for several technical advancements including developing Japan's first shock-resistant watch in 1956; the nation's first watch with an alarm in as well as the first Japanese water-resistant watch, both in 1958. Citizen also made a significant public relations gesture in donating 850 synchronized clocks for use in the Olympic Village at the 1964 Summer Olympics in Tokyo.
In the period from the late 60's to the late 70's, Citizen began to expand its production facilities into other countries. Starting with Mexico, they then moved on into Hong Kong, West Germany and South Korea where watches or components are produced.
The quartz watch boom starting in the mid 1970's changed the face of watchmaking forever. Japan became the world's second largest watchmaking nation by 1980, boasting a 21 percent share of the world market and shaving Switzerland's lead to a mere percent. Swiss watchmakers refused to acknowledge the growing importance of electronic technology and failed to profit from it until late in the game. By 1980, one third of all watches sold in the US were digital and by 1981 Seiko (Citizens main Japanese rival) became the best-selling watch brand in the United States, with Citizen ranked number two. In fact, they ranked first and second, respectively, in the world for timepiece sales and production. In 1986 Citizen finally surpassed Seiko in volume to become the world's largest watchmaker.
Among Citizens many achievements are ...
- 1975 the world's most accurate watch
- 1976 the world's first solar watch
- 1978 the world's slimmest watch with a width of less than 1mm
- 1980 the world's smallest movement at only 9mm long x 7mm wide x 2mm thick
- 1983 the world's first watch with a thermometer
- 1985 the world's first diver's watch with an electronic depth gauge
- 1987 the world's first titanium watch
- 1989 the world's first professional mountaineering watch with integrated altimeter and barometer
- 1990 the world's first multiple-time-zone radio-controlled watch
- 1994 the world's first diving watch with a PC interface
- 1995 introduction of the environmentally-friendly Eco-Drive technology
- 1996 the world's first radio-controlled solar powered watch
- 1997 introduction of Citizen Eco-Drive Signature. Amazing accuracy for a quartz watch of +/- 10 sec. per year
- 1998 the Citizen Eco-Drive Duo featuring the revolutionary hybrid-movement (Eco-Drive + Automatic)
- 1998 the world's first solar powered professional diving watch, the Citizen Promaster Aqualand Eco-Drive Chronograph
- 1999 the innovative Eco-Drive Thermo is powered by the temperature difference between the back of the watch's case, warmed by body heat, and the surrounding air temperature
- 2000 the Eco-Drive Vitro features specially developed photocells incorporated almost invisibly into the watch's glass face, thereby enabling new designs
- 2002 the world's smallest watch movement measuring 5.0mm long x 6.0mm wide x 2.5mm thick
- 2011 the world's first solar powered satellite regulated watch, the Eco-Drive Satellite Wave
- 2012 the world's first watch to be driven by light that also emits light that illuminates the watch face, the Eco-Drive Luna & the Eco-Drive Nova
- 2014 the first watch in the world to win the Eco Mark Award for conservation awareness
- 2015 the world's thinnest GPS watch
- 2015 the world's fastest GPS signal reception watch
- 2016 the world's thinnest solar powered watch, the Eco-Drive One with a movement only 1mm thick and the overall watch only 2.98mm think
- 2017 the world's deepest solar powered dive watch, the Promaster 1000 M
Citizen is, however more diverse then simply watches. In fact watches only represent just over half of the company's business. Citizen are also heavily involved in producing machine tools, components and electronics.
Citizen also own a number of other brands involved in watch making, clock making & horological tools including;
Alpina, Arnold & Son, Boley, Bulova, Campanella, Caravelle, Frédérique Constant, La Joux-Perret, Miyota, Q&Q, Rhythm clock company and Wittnauer
Citizen continue to push the boundaries and have some exciting innovations in development. Watch this space.