FREDERIQUE CONSTANT WARRANTY
We are the exclusive Authorised Service Centre for Frédérique Constant watches in New Zealand and undertake all warranty and non-warranty work on site by our qualified watchmakers. Your Frédérique Constant watch is covered by a 2-Year International Warranty.
Should your Frédérique Constant watch need warranty service or non-warranty service, we recommend completing the steps below.
- Download and fill out the Service Request Form.
- Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
- Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
- We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
- Upon completion we will contact you confirming return shipping details and with payment information (if applicable).
19 Tamamutu Street
MAINTENANCE & SERVICING
Frédérique Constant advise that you have your watch serviced every 3-4 years where your watch will be meticulously inspected before cleaning and lubricating the movement thoroughly.
Frédérique Constant was founded in 1988 by husband and wife Peter Constant Stas and Aletta Francoise Frédérique Stas-Bax. Its name is derived from the names of great-grandparents of each founder - specifically Frédérique Schreiner (1881–1969) and Constant Stas (1880–1967), the latter of which founded a company producing watch dials in 1904.
Aletta Bax and Peter Stas launched their first collection in 1992, comprising or six models fitted with Swiss movements.
In 2002, to diversify the Frédérique Constant group, Stas and his wife acquired Alpina Watches, a manufacturer of Swiss sports watches founded in 1883.
Frédérique Constant has grown into one of the larger Swiss watch manufacturers. In 2011, production reached over 120,000 watches, sold in over 2,700 stores in more than 100 countries.
Today Frédérique Constant manufacture measures 3200 square meters, divided over four floors, offering an attractive working environment in the sectors of movement component production, calibre assembly, watch assembly, and extensive quality control. Numerically-controlled machines of the latest generation are located in a large atelier in the basement, where all component manufacturing is concentrated. Calibre and watch assembly, as well as state-of-the-art quality control is primarily organized on the first floor of the new Frédérique Constant building. The building is also the brand's international headquarters.
Each Frédérique Constant watch is hand-assembled and each watch is checked and controlled over a long period of time by both human beings as well as special equipment to ensure optimal quality. Making no compromises in terms of quality is a strict priority for Frédérique Constant.
Every visible component of each watch that is produced is beautifully decorated. Much of the intricate decorative work is done by hand, including detailed engravings, the application of the circular Côtes de Genève pattern, perlage and rhodiage, to name only a few.
In 2001, Frédérique Constant began the development of its first watch movement in co-operation with the École d'Horlogerie de Genève, École d'Ingenieurs de Genève and the Horloge Vakschool Zadkine. The Heart Beat Manufacture has a characteristic bridge for the balance wheel on the front side of the movement, creating the company's "Heart Beat" design. The company patented this construction as an innovation in watch design technology. The company's "Heart Beat Manufacture" won the "Watch of the Year" Award of Horloges Magazine in the category up to €3000 in 2005.
In February 2007, Frédérique Constant began production of the Silicon escape wheel (first introduced by Patek Philippe in 2005). The company introduced the Heart Beat Calibre FC 935 Silicium in October 2007. It implements new high tech materials to create better, more precise and more reliable mechanical watches. Deep reactive-ion etching is used to shape silicon wafers into escapement wheels, pallets, and plateaus. Silicon is lighter, harder and stronger than metal. Etched into tiny skeletal structures that would be impossible to form with metal, it becomes the featherweight heart of a mechanism that can run at a far higher accuracy. The silicon parts are virtually frictionless, so need no lubrication, and are immune to most external forces. And when bonded with a carbon coating, silicon's only real drawback, brittleness, can also be overcome. And in April 2008, Frédérique Constant added their silicon escape wheel to a tourbillon.
Frédérique Constant introduced a Worldtimer watch in 2012 with a unique mechanism, adjusted solely via the crown. The Worldtimer function is used by selecting the desired city and placing it at the 12 o'clock position on the dial. Internal discs automatically synchronise, and after that, it is possible to see what time it is in any of the 24 cities on the dial. In addition, thin discs also indicate at a glance whether it is day (white disc) or night (black disc).
In 2015, the Frédérique Constant introduced the "Horological Smartwatch", a smartwatch product with motion and sleep tracking functions that uses a secondary analogue dial rather than a screen for its display - giving the timepiece a more classic look than other such devices. The lack of a display screen also provides a significant power savings - enabling a battery life of two years or more, in contrast with other smartwatches that must be charged daily.
As of 2014, the Frédérique Constant has brought 15 unique movements to the market, since the introduction of its original Heart Beat in 2004.