We are an Authorised Omega Service Centre
and undertake all warranty and non-warranty work on site by our qualified watchmakers.
If your Omega watch was purchased after 1st July 2018, it is covered by a 5-Year International Warranty. Please refer to the operating instructions for specific information about the warranty conditions and restrictions or if you purchased your watch before 1st July 2018.
If your Omega watch needs warranty service or non-warranty service, we recommend completing the steps below.
- Download and fill out the Service Request Form.
- Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
- Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
- We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
- Upon completion we will contact you confirming return shipping details and with payment information (if applicable).
19 Tamamutu Street
As the gaskets have a limited lifespan, we recommend that you do not wear your watch in the shower. Powerful water jets hitting the push-pieces or crowns could cause water ingress. We recommend that you have the water resistance of your watch checked every two years. If you live in an area where the climate is particularly humid, we recommend checking the water resistance more frequently.
Your Omega watch will accompany you through life and continue to give you the time with beauty and precision, if it regularly receives the best of care. The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example, be affected by the aging of the gaskets or by accidental shock. Therefore, we recommend that you have the watch resistance checked once a year and a complete service every 5 to 8 years.
In 1848 at the young age of only 23 years Louis Brandt opened a small watchmaking business named La Generale Watch Co in La Chaux-de-Fonds, Switzerland. Here he assembled key-wound precision pocket watches from parts supplied by local craftsmen and sold his watches all over Europe. With the entry of his two sons Louis-Paul and César into the company, the company name was changed to Louis Brandt & Fils. Louis's sons developed an in-house manufacturing and production control system that allowed component parts to be interchangeable. Watches developed with these techniques were marketed under the Omega brand.
In 1894 a new pocket watch movement is developed. The banker Henri Riekel suggests the brothers to call it "Omega", after the last letter of the Greek alphabet, to represent the final stage of possible perfection ("Alpha to Omega").
The quality of this pocket watch is of such quality that in 1896 it receives the gold medal at the Geneva exhibition, and in the magazine published by the Fédération Horlogère, it was published that: "The Omega is a remarkable watch. It is certainly worth twice its price. That is the only thing one could complain about."
By 1903 the success of the Omega brand led to the Omega Watch Co officially being founded. 1903 was also a year of tragedy, Louis-Paul and César Brandt both died, leaving one of Switzerland's largest watch companies - with 800 employees and an annual production of 240,000 watches - in the hands of four young people, the oldest of whom, Paul-Emile Brandt, was not yet 24.
Brandt was the great architect and builder of Omega, his influence would be felt over the next half-century. The economic difficulties brought on by the First World War lead him to work actively from 1925 toward the union of Omega and Tissot, then to their merger in 1930 into the group SSIH, Geneva.
In 1932 National Olympic Committee in Los Angeles decided for the first time to entrust a single watch manufacture - Omega - to organize and perform the entire Olympic timekeeping. Since then, Omega has been awarded this privilege 21 times, a record among all watch manufacturers.
In the early 1960's, NASA selected the Omega Speedmaster Professional Chronograph as the official wristwatch to be worn by its astronauts, subsequently making it the first watch on the Moon, worn by Buzz Aldrin. Although Apollo 11 commander Neil Armstrong was first to set foot on the moon, he left his 105.012 Speedmaster inside the lunar module as a backup as the lunar modules electronic timer had malfunctioned. Armstrong's watch is now displayed at the National Air and Space Museum in Washington, D.C. however, Aldrin's was lost. He mentions in his book, Return to Earth, that when donating several items to the Smithsonian Institution, his Omega was stolen from his personal effects.
The SSIH Group continued to grow and multiply, absorbing or creating some fifty companies, including Lanco and Lemania. By the 1970s, SSIH had become Switzerland's number one producer of finished watches and number three in the world. Up to this time, the Omega brand outsold Rolex, its main Swiss rival in the luxury watch segment.
While Omega and Rolex had dominated in the pre-quartz era, this changed in the 1970s. That was when Japanese watch manufacturers such as Seiko and Citizen rose to dominance due to their pioneering of quartz movement. In response, Rolex continued concentrating on its expensive mechanical chronometers where its expertise lay (though it did have some experimentation in quartz), while Omega went head to head with the Japanese in the quartz watch market with Swiss made quartz movements.
The years following proved challenging for the Swiss industry and in 1983 SSIH and Allgemeine Schweizerische Uhrenindustrie AG (ASUAG) - merged to form ASUAG-SSIH adding a number of large Swiss bands including General Watch Co (GWC), Longines, Rado, Certina, Hamilton Watch Company and Mido.
Two years later this holding company was taken over by a group of private investors led by Nicolas Hayek. It was renamed Société de Microélectronique et d'Horlogerie (SMH), this new group over the next decade proceeded to become one of the top watch producers in the world and in 1998 was finally renamed Swatch Group.
In 1999 Omega made history by introducing the first mass-produced watch incorporating the Co-Axial escapement, the Calibre 2500, invented by English watchmaker George Daniels. Considered by many to be one of the more significant horological advances since the invention of the lever escapement, the coaxial escapement functions with virtually no lubrication, thereby eliminating one of the shortcomings of the traditional lever escapement.
In January 2007 Omega unveiled its new Co-Axiel calibres 8500 and 8501, two movements running at 25,200 bph, created exclusively from inception by Omega.
On January 17, 2013 Omega announced the creation of the world's first movement that is resistant to magnetic fields greater than 1.5 tesla (15,000 gauss), far exceeding the levels of magnetic resistance achieved by any previous movement. A similar movement was used by Daniel Craig as James Bond, though the official collectors watch was labelled as resistant to 15,007 gauss in honour of Bond's codename.
Over the years, Omega has set numerous world records and achieved greatness from the deepest ocean depths to landing on the moon. Today Omega is regarded as one of the world's most prestigious watch brands and will continue to push the boundaries of what's possible in the world of horology.