We are the exclusive New Zealand Authorised Service Centre for ROAMER watches and
undertake all warranty and non-warranty work on site by our qualified watchmakers.
Your ROAMER watch is covered by a 2-Year International Warranty.
If your ROAMER watch needs warranty service or non-warranty service, we recommend completing the steps below.
- Download and fill out the Service Request Form.
- Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
- Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
- We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
- Upon completion we will contact you confirming return shipping details and with payment information (if applicable).
19 Tamamutu Street
Like any high precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. As a general rule, ROAMER recommend servicing your watch every 4-5 years.
ROAMER was founded by a young Fritz Meyer in 1888 with the aim to create a robust yet elegant watch, a precious accessory that everyone would love to own. With this goal, he sets up his own business in Solothurn, Switzerland - a workshop with six employees producing cylinder escapements for the watch industry.
Within only 7 years, the company grows to 60 employees and produces complete watches. In the same year the company develops its first own calibre and names it number 38 to commemorate the 38th birthday of the company's founder.
1905 heralds one of the most significant milestones for the fledgling company: Fritz Meyer enters into a partnership with Johann Stüdeli, who is trained and experienced in the art and tradition of the watchmaker's craft. This is the start of the legendary MST watch.
The MST movements developed and constructed by Meyer and Stüdeli quickly acquire an excellent reputation for their high precision and reliability in and beyond Switzerland. The manufacture continues to grow and a spacious new factory to accommodate 300 workers opens its doors. ROAMER, the name of the most successful line, is registered as a trademark in Switzerland.
By 1923 watch production soars to one million units a year and the company begins to produce its own cases to control the overall quality and to reduce its dependency on external suppliers.
As the 1930's give way to the 1940's, the company now employs more than 1,200 people and starts to produce its own dials. An astute case providing excellent dust and water-resistance and simplifying servicing procedures is designed, developed and patented.
In 1952 the company name is changed to that of its most successful brand, becoming ROAMER Watch Co. SA, under which the famous timepieces have been sold ever since.
Repeatedly improved over the years, in 1955 ROAMER patents a watertight watch case which induces the company to launch its Anfibio line. Anfibio gains a world-wide excellent reputation for exceptional quality, endurance and reliability.
In 1972 ROAMER presents its first quartz movement, the ROAMER microquartz. Some excellent ROAMER quartz diver's watches and chronographs are introduced throughout the seventies.
With the launch of the Competence collection in 2003, ROAMER reconnects with its traditional past as the producer of mechanical watches.
The success story of the Quality Time Made in Switzerland continues and in 2010 ROAMER presents further collection milestones and affirms its position as one of the most powerful Swiss watch brands in the medium price range.
In 2013, ROAMER celebrates its 125th anniversary. The strong tradition of high-end production and constant innovation has made ROAMER a Swiss watch brand with a renowned international standing.
With a long-term vision as its guiding principle, ROAMER is expanding its retail presence in core markets, while focusing on the competitive price/performance ratio that is at the heart of its appeal to men and women who appreciate unique design and excellent craftsmanship made in Switzerland at a reasonable price - a commitment which has forged the brand's identity and reputation.