We are the exclusive Authorised Service Centre for Victorinox watches in New Zealand and undertake all warranty and non-warranty work on site by our qualified watchmakers. Your Victorinox watch is covered by a 3-Year International Warranty.

Please note that only watches purchased from an Authorized Victorinox Swiss Army retailer are covered by the 3-Year limited warranty. The international warranty is valid only if the warranty certificate is duly completed, dated and stamped by an Authorized Victorinox Swiss Army retailer. If you purchase your watch from an unauthorized retailer, charges may apply.


Should your Victorinox watch need warranty service or non-warranty service, we recommend completing the steps below.

  1. Download and fill out the Service Request Form.
  2. Pack your watch securely in a signature required courier pack. Do not include your original watch box or packaging. Enclose the service request form in the package along with your filled out warranty card. Failure to enclose your warranty card may result in charges being incurred.
  3. Ship your package to us (see address below). We recommend keeping note of your tracking number and ensure your details are filled out in the "Sender Information" on the back of the package. Pilbrows Watch & Clock Restorations is not responsible for lost or stolen packages.
  4. We will email you when we receive your package and enter your repair order into our system. It will then take a few days to assess your repair before your watch is serviced. You will be notified about any costs that are not covered by warranty.
  5. Upon completion we will contact you confirming return shipping details and with payment information (if applicable).


Pilbrows Watchmakers
Suite 5
19 Tamamutu Street
Taupo, 3330
New Zealand


Two types of service are offered:

Maintenance Service

To ensure water-resistance and an accurate performance of the movement we recommend that you have your watch serviced at an authorized service centre every 18 to 24 months. This service includes:

  • Rating/regulating check
  • Replacement of the crown, gaskets and battery for quartz movements
  • Water-resistance control
  • Case and bracelet cleaning
  • Final quality control (functions and esthetics)

Complete Service

Depending on your watch model, your personal use and your local climate, we recommend a complete overhaul service every 4 - 6 years. This service includes:

  • Movement dismantling, cleaning, reassembling, oiling, regulating and check of all functions
  • Repair or replacement of worn movement parts
  • Replacement of the crown, gaskets and battery for quartz movements
  • Water-resistance control
  • Case and bracelet cleaning
  • Final quality control (functions and esthetics)


Karl Elsener portrait The company was founded in 1884 and since 1891, the company has delivered knives to the Swiss army. Their emblem -a cross in a shield- has been used by Victorinox since 1909. That year, the mother of founder Karl Elsener died and he named the company "Victoria" in her honour. In 1921, with the addition of "inox" (abbreviation for acier inoxydable, the French term for stainless steel) into their products, the brand and name of the company became the present "Victorinox" ("Victoria"+"Inox")

In 2001, Victorinox teamed up with SABI to create an international watch company Victorinox Swiss Army Watch AG. In August 2002, Victorinox acquired all remaining shares of SABI to gain control of the Swiss Army trademark.

Victorinox emblem On 26 April 2005 Victorinox acquired Wenger, the other official supplier of the Swiss Army knife, announcing that it intended to keep both brands intact. On 30 January 2013 Victorinox announced that the company will integrate Wenger's knife business to strengthen its competitive position internationally. Victorinox has since licensed the Swiss Army brand and shield logo to companies producing watches, writing tools, luggage and clothing.

The Swiss Army knife is the best-known product by Victorinox. Originally the sole supplier, Victorinox has shared the contract with Wenger since 1908. A compromise between the two companies gave Victorinox the right to advertise as the Original Swiss Army Knife, while Wenger laid claim to the title of Genuine Swiss Army Knife. Victorinox took over Wenger in 2005.

Victorinox headquaters, Delemont Victorinox is situated in Delemont, a cradle of Swiss precision engineering that brings together two of the heroes of Swiss industry: knife making and watchmaking. Specifically it unites dedicated watch case production with a library for extreme material and functionality testing under one roof. Caring about the future shapes everything we do, from cutting-edge research and development, through to highly efficient energy and waste management. Victorinox subject each of their I.N.O.X watches to no less than 130 harsh tests. That means you can trust them to rise to whatever challenges your lifestyle presents. Victorinox Swiss Army products are capable of both measuring and defying time. We can't think of a better co-pilot for your everyday adventures, today and tomorrow.


  • 1884 - Karl Elsner opens a cutlery workshop in Ibach, in the canton of Schwyz, with the support of his mother Victoria.
  • Victorinox Original Swiss Army Knife 1891 - Initiated by Karl Elsener, the Swiss Cutlery Union is founded. Karl Elsener and his co-work deliver soldier's knives to the Swiss Army for the first time.
  • 1897 - The name "Swiss Officer's and sport knife" is legally protected on June 12. This model later becomes known around the world as the "Original Swiss Army Knife".
  • 1909 - Following the death of his mother, Karl Elsener introduces the brand name "Victoria" in her honor. The company's founder legally registers the distinctive emblem with the cross and shield as a trademark. It is now a registered trademark in more than 120 countries.
  • 1921 - The invention of stainless steel being of central importance for the cutlery industry, Karl Elsener coins the company's new name, "Victorinox" by combining his mother's name with "Inox". (Inox is an abbreviation of the French word "inoxydable" which means stainless)
  • 1931 - The Brown Boveri Company sets up the world's first fully electric heat treatment facility for Victorinox.
  • 1945 - The "Original Swiss Army Knife" begins its successful progression around the world and is particularly popular in US Army PX stores.
  • Victorinox watch 1989 - Victorinox's American distribution partner enters the timepiece market in the USA under the "Swiss Army Brands Inc." label and launches the brand's first watches collection produced in Biel, Switzerland.
  • 1999 - Expanding its timepiece business, the company establishes Victorinox watch SA in Bonfol, in Switzerland's Jura watchmaking region.
  • 2002 - The publicity traded US distribution partner Swiss Army Brands Inc. is privatised. The timepiece brand Victorinox Swiss Army is launched internationally.
  • 2005 - Victorinox takes over the traditional Swiss cutlery and watch manufacturer Wenger SA in Delemont in the Swiss Jura.
  • 2006 - Victorinox Swiss Army moves to its new watch production facility in Porrentruy, in the Swiss Jura, to meet increasing demand and to ensure high-quality timepieces.
  • Victorinox I.N.O.X watch 2014 - To celebrate the brands 130th anniversary and the watches division's 25th anniversary, Victorinox Swiss Army launches I.N.O.X Designed and built to withstand unusual levels of stress, this watch has passed a battery of 130 tests certifying it is "forged to resist".
  • 2015 - Victorinox Swiss Army moves to its new watchmaking competence centre in Delemont in the Swiss Jura.
  • 2016 - Inauguration of the watch case production facility in Delemont.

Victorinox's current line-up includes watch ranges such as the I.N.O.X., Maverick, Alliance, Airboss and Night Vision made to handle whatever you can throw at them.